Keystone helps an organization with 1 Million Microsoft 365 accounts to achieve a successful contract renewal

Client Profile

Very large and complex Microsoft 365 environment

Business Issues
  • Renewal bill-of-materials not finalized 
  • Complex multi-tenant M365 environment 
  • Confusion around Dynamics 365 and Power Platform requirements and licensing 
  • Initial quotation from Microsoft was a 25% price increase 
  • Being a “Microsoft shop” felt like they have no negotiation leverage 
Services and Results
  • $100mill EA renewal 
  • Customer moved from E3 to E5 at the same cost 
  • 5 year EA with discounts between 10% and 60% 
  • 3 year Unified Support contract with a 25% discount 
  • ROI on Keystone services was 40x

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