πŸ“Œ Empathy: In a caring and emotional manner, to understand what it’s like to be in the other person's situation.
πŸ“Œ Strategic Empathy: Understand the other side to better advance your own interests, aiming for mutually beneficial outcomes.

πŸ“Š At Keystone, we emphasize the importance of distinguishing between positions and interests.
πŸ“Œ Positions: What you say.
πŸ“Œ Interests: What you truly want behind your statements.

πŸ’‘ You can show empathy as a position to seem understanding.
πŸ’‘ Strategic empathy is more than just understanding; it uses what the other party discloses to help achieve your personal goals and find win-win solutions.
πŸ’‘ As a customer, we know most sales reps convey empathy; however, this is often strategic empathy. Recognizing this allows you to manage the flow of information to protect your own interests while fostering a collaborative atmosphere.

πŸš€ Start integrating awareness of strategic empathy into your negotiation tactics today. Invest in developing your negotiation skills at Keystone Negotiation.